Shipping policy

Shipping Policy

We aim to deliver your coffee products as quickly and efficiently as possible to ensure they reach you fresh and in perfect condition.

Processing Time

  • Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
  • We offer a shipping option:
    • Standard Shipping: Typically delivered within 5-10 business days.

Please note that these delivery times are estimates and may vary depending on factors beyond our control, such as carrier delays or weather conditions.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
  • If you do not receive a tracking number within 3 days of your order, please contact us at info@casaortizcoffee.com for assistance.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have specific shipping restrictions due to local regulations. We will notify you if any issues arise regarding the shipping of your order.

Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us immediately at info@casaortizcoffee.com.
  • We will work with the carrier to resolve the issue and ensure that you receive your products as expected.

Delivery Issues and Address Changes

  • Please make sure your shipping address is correct at the time of purchase. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
  • If you realize you entered the wrong address, contact us as soon as possible at info@casaortizcoffee.com. We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made.

Delays

  • While we strive to ensure timely deliveries, there may be instances of delay due to high order volumes or unforeseen shipping issues. We appreciate your patience and will keep you informed should any delays occur.

For any additional questions or concerns regarding our shipping policy, please contact us at info@casaortizcoffee.com.